Help Desk - Customer Service/Technical Support

Kelly Services has openings for service oriented Help Desk Analysts who thrive on utilizing their problem solving abilities to help our clients navigate their technology.
+ Supports Tier 1 and 2 service requests and incidents.
+ Provides Help Desk support that includes: initial problem determination, clear and concise documentation, diagnostics and information capture, resolution (when possible), customer status updates, transfer of service requests to appropriate IT or other workgroups.
+ Serves as the single point of contact to end users for information technology-related issues, problems and requests
+ Assists the Help Desk Manager with reporting, analysis, or training and testing tasks.
+ Contributes current technical information and best practices to the knowledge base.
Minimum of 0 - 3 years of experience in a Help Desk environment supporting computer software and hardware.
+ Proficient in MS Office Suite (Excel, Word, PowerPoint, and Outlook), and MS Windows XP & Windows 7
+ Ability to manage multiple tasks with aggressive timelines; highly organized with the ability to prioritize demand for self in a fast paced environment.
+ Excellent customer service skills and strong telephone skills
+ Strong written and verbal skills as well as problem solving skills
+ Must be able to work independently and as part of a team
To apply please send your resume to ryab093@kellyservices.com
Why Kelly ? ?
With Kelly, you?ll have direct connections to leading IT organizations in the best companies around the globe?offering you the chance to work on some of today?s most intriguing, innovative and high-visibility projects. In a field where change is the only constant, our connections and opportunities will help you take your career exactly where you want to go. We work with 95 of the Fortune 100? companies, and more than 9,000 IT hiring managers turn to us each year to access the best talent: people like you.
Last year we found 10,000 opportunities for IT professionals. Let us help advance your career today.
AboutKelly Services ?
As a workforce advocate for over 70 years, we are proud to have a role in managing employment opportunities for more than one million workers around the globe. We employ 550,000 of these individuals directly with the remaining workers engaged through our talent supply chain network of supplier partners. Revenue in 2015 was $5.5 billion. Visit kellyservices.com and connect with us on Facebook , LinkedIn and Twitter .
Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is committed to employing a diverse workforce. Equal Employment Opportunity is The Law. at https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm

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