Help Desk Level I

+ Troubleshoot and resolve technical problems and other general account inquiries over the phone in a single customer interaction to maximize the customer experience, with demonstrated ability to articulate relevant information and directions in an organized and concise manner.
+ Follow established troubleshooting procedures, including use of appropriate resources and desktop tools. When necessary, produce work order according to established business rules
+ Establish and maintain effective relationships with customers. Effectively gains the customer?s cooperation to work through the troubleshooting process, ensuring customer problem resolution.
+ Correct discrepancies on customers? accounts, and researches service disruptions as necessary. When appropriate, follow established escalation procedures to expedite prompt resolution.
+ Act as a product consultant, articulating product features and benefits and making recommendations based on customer needs/interests; identifying buying signals and asking for the sale, reselling current value or right-size, delivering a quality customer experience
+ Communicate and explain basic account information to the customer with focus on first-call resolution
Requirements - Customer Service
+ High school diploma or GED equivalent is required
+ Generally, requires 0-2 years related experience
+ Sales experience preferred but not required
+ Fundamental understanding of competitive environment Must be able to work in a fast-paced, structured, dynamic and high- transaction environment
+ Regular, consistent and punctual attendance.
+ Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
+ Must be able to wear telephone headset and manipulate objects such as pen, keyboard, and mouse.
For immediate response, email resume to craig.penn@kellyit.com
Why Kelly ? ?
At Kelly
Services ? , we work with the best. Our clients include 95 of the Fortune
100 ? companies, and more than 70,000 hiring managers rely on Kelly annually to access
the best talent to drive their business forward. If you only make one career connection today, connect
with Kelly.
AboutKelly Services ?
As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people
around the world and have a role in connecting thousands more with work through our global network of
talent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit kellyservices.com and connect with us on Facebook, LinkedIn and Twitter .
Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females,
Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is
committed to employing a diverse workforce. Equal Employment Opportunity
is The Law.

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