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NOC Customer Care Representative

NOC Customer Care Representative is an entry-level communications position in a 24/7/365 Network Operations Center.
The majority of your time will involve monitoring, creating, and sending email. Customer Care Representatives coordinate with customers. Customer Care Representatives ensure all email communications are handled quickly and accurately from start to finish.
Excellent customer service, communication and documentation skills are required.
Principal Duties and Responsibilities:
1. Obsession with excellent customer service!
2. Thoroughly communicating and documenting all details regarding job status.
3. Continuous monitoring for incoming email.
4. Ensures communication commitments are kept and nothing falls through the cracks.
5. Sends out regularly scheduled email.
6. Acts as single point of contact for NOC email.
7. Look for ways the NOC can continuously improve.
Knowledge, Skills, and Abilities Required:
Qualifications, Experience and Education
1. Excellent communication and documentation skills.
2. Working experience with Microsoft Outlook.
3. Ability to multitask and work quickly yet accurately.
4. Able to translate between technical and non-technical professionals and recognize when more information is needed.
Skills/Abilities
1. Must have strong written and verbal communication skills
2. Ability to respond to customers in an expeditious manner
3. The ability to work with minimal supervision.
4. The ability to work well as a team, but able to succeed when completing individual tasks
5. Consistently demonstrate an unconditional polite, professional, patient, and courteous manner in dealing with customers, visitors and all employees
Key Competencies:
1. Demonstrate ability to work cooperatively with other departments to present a proper image of the organization to public, visitors and all employees.
2. Demonstrate knowledge of strong written and verbal communication skills
3. Professional personal presentation
4. Demonstrate ability to pay attention to details
For immediate response, email resume to craig.penn@kellyit.com
Why Kelly ? ?
At Kelly
Services ? , we work with the best. Our clients include 95 of the Fortune
100 ? companies, and more than 70,000 hiring managers rely on Kelly annually to access
the best talent to drive their business forward. If you only make one career connection today, connect
with Kelly.
AboutKelly Services ?
As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people
around the world and have a role in connecting thousands more with work through our global network of
talent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit kellyservices.com and connect with us on Facebook, LinkedIn and Twitter .
Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females,
Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is
committed to employing a diverse workforce. Equal Employment Opportunity
is The Law.


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