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Customer Service Representative - Retail Furniture

Customer Service Representative?


Ashley HomeStore ? Holland, OH


Ashley HomeStore of Northwest Ohio currently operates 5 retail locations and 1 distribution center. ?We are part of the #1 Furniture Retailer in the U.S. and are currently looking for a professional Customer Service Representative with great energy and personality to join our family in the Holland, Ohio area. ?The ideal candidate will care about the quality products and services they represent, their customers and their co-workers.


We are seeking an individual who is self-motivated, energized, and customer service focused. ?We create inspiration room by room and make beautiful affordable.? ?If you are passionate, professional and a ?people person"?we want to talk with you!


The Store Customer Service Representative is responsible for providing outstanding customer service for all internal and external customers by using excellent, in-depth knowledge of company products and programs as well as communicating effectively with team members within the customer service department.


Duties and Responsibilities:


???????? Ensure high levels of customer satisfaction through excellent service


?? ? ? ??Verify daily deposits and complete banking as required


???????? Review and file sales from previous business day


???????? Process Ashley E-commerce orders


???????? Enter service requests, contact warehouse with any customer issues


???????? Respond to emails as needed


???????? Sort store mail, distribute as needed


???????? Answer incoming calls and direct as needed


???????? Conduct customer service survey calls daily


???????? Review video footage for customer count daily


???????? Process sales and financing applications, enter orders, confirm processed orders, register warranties


???????? Complete store opening and closing duties as assigned


???????? Ensure store is locked at secure at end of day


???????? Ensure office area cleanliness and neatness is maintained throughout the day; prepare coffee and water for customers, fill coffee station as needed


???????? Be a shining example of professional behavior


This is a position with a fluctuating schedule that will require evenings and weekends.? The store hours of operation are 10am-9pm Mon-Sat and 12 noon - 6pm Sunday.?


For immediate consideration apply in person at:


Ashley HomeStore


1520 Spring Meadows Drive


Holland, OH? 43528


???????? Knowledge and experience in cash management and customer service


???????? Working knowledge of office equipment:? computer (Word, Excel, email), phone system, copy/fax machine


???????? People and customer management skills


???????? Strong organizational and multi-tasking skills


???????? Good communication and interpersonal skills


???????? High School diploma or equivalent


???????? Ability to work a flexible retail schedule including evenings, weekends, and holidays




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